Insurance

If your Debit or ATM card is lost, stolen, or damaged, you should immediately report it to prevent unauthorized access. You can do this via:

• Email: info@talontrustb.com
• Phone: Contact our support team available 24/7

After reporting, a replacement card will be issued promptly. Always check your account for suspicious transactions following a loss.

Enrolling in Online Banking with Talon Trust Bank is simple and secure. Follow these steps:

1. Visit our Online Banking portal and click “Open Account.”
2. Fill in the online account opening form and provide your KYC (Know Your Customer) details.
3. Choose the type of account you want to open: savings, deposit, offshore, or loan account.
4. Read and agree to the “Online Banking Agreement and Disclosure” by checking the consent box.
5. Submit the form and follow the instructions to activate your online banking access.

Our customer service team is available to assist with all banking queries. You can reach us via:

• Email: info@talontrustb.com
• Live chat or support ticket through the Online Banking portal

For urgent issues, including lost or stolen cards, immediate reporting via email or call is recommended.

To reset your online banking password:

1. Go to the Online Banking login page.
2. Click the “Forgot Password” link.
3. Follow the on-screen instructions to verify your identity and create a new password.

Ensure your new password is unique and secure. Avoid using personal information or common words.

If you need to cancel your debit card immediately due to loss or theft:

• Email: info@talontrustb.com
• Call our customer support immediately (available 24/7).

After cancellation, a replacement card will be issued. Review your recent transactions and report any unauthorized activity.

If you see any suspicious or unauthorized transaction on your account:

1. Contact Talon Trust Bank immediately via email or phone.
2. Report the transaction to our Fraud Department for investigation.
3. If your debit card was involved, request immediate cancellation and replacement.
4. Keep a record of your communication and the details of the transaction for reference.

Our team will guide you through the dispute process to ensure your funds are protected and the issue is resolved promptly.